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Kindly take note that tickets opened in the Feedback department may take a few working days before you receive a response from us. Our staffs may discuss your feedback internally before submitting a reply to you. We appreciate your kind feedback to improve our services.

This department is not meant to be used to escalate or expedite any support requests. We do not prioritize a customer over another. If you have a ticket that requires management's review, kindly state that in your ticket reply and it will be brought to management's attention as soon as possible.